01Independent Support Workers
Start strong. Get the basics right.
New to support work, or ready to find your own clients? We guide you through the practical side of working independently — invoicing, progress notes, service agreements, plan managers, pricing and systems — so you know what you need and how to deliver professional, reliable supports.
- Understanding NDIS funding and plan managers
- Invoicing correctly and knowing who to invoice
- Creating professional service agreements
- Recording detailed and compliant progress notes
- Choosing between simple systems and paid CRMs
- Pricing and the NDIS Pricing Arrangements
- Networking and building referral relationships
- Finding and onboarding your first clients
- Professional boundaries and responsibilities
- Handling incidents, complaints and client privacy
Need help putting it into practice? We can provide ready-to-use templates or build customised agreements, progress notes, invoices and intake forms for your business.
02Emerging Providers
Grow your business and build your first team
Ready to grow beyond doing every shift yourself? We help you move from independent support worker to confident business owner — recruitment, SCHADS Award obligations, rostering, supervision, policies and service quality, plus referral pathways that create ongoing opportunities.
- Recruiting and employing your first team members
- The SCHADS Award and employer obligations
- Employment contracts and position descriptions
- Staff onboarding, induction and training
- Rostering, payroll and timesheet systems
- Supervision and performance management
- Developing practical policies and procedures
- Incident reporting and record keeping
- Building relationships and lasting referral pathways
- Systems that let you step away from shifts
Need the documents behind these systems? We can provide ready-to-use templates or create customised policies, forms and processes that suit your business.
03Established Providers
Strengthen your operations and lead at scale
Managing an NDIS business with 50 or more staff brings new complexity. Drawing on real-world experience running a large provider, we help you strengthen leadership, close operational gaps, develop capable managers, lift accountability and stay audit-ready.
- Organisational and leadership structures
- Developing confident and accountable managers
- Operational systems, workflows and reporting
- NDIS audit preparation and compliance readiness
- Incident management and reportable incidents
- Policies, procedures and supporting documentation
- Staff performance, supervision and accountability
- Risk management and quality assurance
- Service delivery across multiple teams
- Supporting sustainable growth at scale
Need stronger documentation or systems? We can provide practical templates or work with your leadership team on customised policies, reporting tools and processes.
